Effective Date: August 14, 2026

Emtel Mobiles (“Emtel Mobiles”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://emtelmobiles.com/, purchasing our products, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • City, state, and postal code
  • Information provided through our contact forms
  • Order and purchase details
  • Information you voluntarily provide to us

Account Information

If user accounts are available on our website, we may collect information required to create and manage your account, such as your name, email address, login information, and account activity.

Order and Transaction Information

When you purchase a product, we may collect information relating to:

  • Products purchased
  • Order number
  • Billing and delivery information
  • Order status
  • Payment status
  • Refund or cancellation information

We do not intend to store complete debit-card, credit-card, UPI, or banking credentials on our own servers when payment processing is handled by third-party payment providers.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring pages
  • Date and time of access
  • General website usage information

This information may be collected through server logs, cookies, analytics tools, security systems, and similar technologies.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Deliver products
  • Process payments and refunds
  • Provide customer support
  • Respond to enquiries and contact-form submissions
  • Manage customer accounts
  • Send order confirmations and service-related communications
  • Improve our website, products, and services
  • Detect and prevent fraud, abuse, or unauthorized activity
  • Maintain website security
  • Comply with applicable laws and legal obligations
  • Maintain business and transaction records

We will not use your personal information for purposes unrelated to our business operations without a lawful basis or appropriate notice.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

When you make a payment, relevant transaction information may be shared with the payment provider to complete and verify the transaction.

Emtel Mobiles does not intentionally collect or store your complete card number, CVV, PIN, banking password, or other sensitive payment authentication information on its own servers where such information is handled directly by the payment provider.

You should review the privacy policy of the payment provider used for your transaction.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning correctly
  • Remember user preferences
  • Maintain shopping-cart functionality
  • Improve website performance
  • Understand website usage
  • Improve security
  • Provide relevant website features

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary personal information with trusted third parties when required to operate our website and provide services.

These parties may include:

  • Payment service providers
  • Delivery and logistics providers
  • Website hosting providers
  • Website security and technology providers
  • Analytics and performance service providers
  • Customer-support or communication service providers
  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information to third parties.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions, including keeping account passwords and payment credentials confidential.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing orders and providing services
  • Maintaining business and transaction records
  • Handling disputes and customer-support requests
  • Meeting accounting, tax, legal, and regulatory requirements
  • Preventing fraud and maintaining security

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

8. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, manufacturers, payment providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is legally required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Object to certain forms of processing
  • Request information about how your data is used

Some information may need to be retained where required by law or for legitimate business purposes.

To exercise a privacy-related right, contact us using the contact details provided below.

11. Marketing Communications

If we send promotional communications, you may have the option to unsubscribe or request that we stop sending marketing communications.

Transactional and service-related communications, such as order confirmations, payment notifications, delivery updates, security notices, and important account information, may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised effective date.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact Emtel Mobiles.

Emtel Mobiles
Near Municipal Bus Stand, North Nada
Kodungallur, Kerala 680664
India

Phone: +91 84533 99991

Website: https://emtelmobiles.com/

For privacy-related requests, please clearly mention that your enquiry concerns Privacy / Personal Data.

14. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India.

Any disputes relating to privacy or the use of this website shall be subject to the applicable jurisdiction of the competent courts in Kerala, India.

Last Updated: August 14, 2026

This Privacy Policy is intended as a general website privacy notice and should be reviewed against Emtel Mobiles’ actual data-processing practices and applicable Indian legal requirements before publication.