Welcome to the website of EMTEL Mobiles (“EMTEL Mobiles,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of our website, products, services, and related facilities.

By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

  1. ABOUT EMTEL MOBILES

EMTEL Mobiles is engaged in the retail and sale of electronic gadgets, mobile phones, accessories, home appliances, and other consumer electronic products through its website and/or physical stores.

  1. ELIGIBILITY

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information provided by you is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, unauthorized, or illegal activities.
  1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, features, prices, and availability displayed on our website are accurate.

However:

  • Product images may differ slightly from the actual product due to photography, screen settings, lighting, or manufacturer changes.
  • Product specifications may be updated or changed by manufacturers without prior notice.
  • Availability of products may change without notice.
  • Minor variations in colour, design, packaging, or specifications may occur.

EMTEL Mobiles reserves the right to correct errors, inaccuracies, or omissions at any time.

  1. PRICES

All product prices displayed on the website are subject to change without prior notice.

Unless otherwise stated, applicable taxes, delivery charges, installation charges, or other additional charges may be displayed separately during checkout.

In the event of a pricing error, EMTEL Mobiles reserves the right to cancel or modify an order after notifying the customer.

  1. ORDERS

Placing an order on the website constitutes an offer by you to purchase the selected product.

An order will be considered accepted only after confirmation by EMTEL Mobiles.

We reserve the right to:

  • Accept or reject any order.
  • Cancel an order due to product unavailability.
  • Cancel orders arising from pricing or technical errors.
  • Limit the quantity of products purchased.
  • Request additional information for order verification.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable terms.

  1. PAYMENT

We may provide various payment options, including credit cards, debit cards, UPI, net banking, wallets, cash on delivery, EMI, or other payment methods, depending on availability.

Payments may be processed through third-party payment service providers.

EMTEL Mobiles does not generally store complete payment credentials such as card PINs, CVVs, or banking passwords.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

  1. DELIVERY

We will make reasonable efforts to deliver products within the estimated delivery period communicated at the time of purchase.

Delivery timelines may vary due to:

  • Product availability
  • Delivery location
  • Logistics issues
  • Weather or natural events
  • Government restrictions
  • Holidays
  • Other circumstances beyond our reasonable control

The customer is responsible for providing an accurate delivery address and contact details.

Any applicable delivery, installation, or handling charges will be communicated during the purchase process.

  1. INSPECTION AT DELIVERY

Customers are advised to inspect the package and product condition upon delivery.

If the package appears damaged, tampered with, or incomplete, the customer should immediately notify the delivery personnel and contact EMTEL Mobiles.

For certain products, opening or installation may need to be carried out by authorized personnel to maintain warranty eligibility.

  1. RETURNS, REPLACEMENTS AND REFUNDS

Returns, replacements, exchanges, and refunds will be governed by the applicable Return & Refund Policy of EMTEL Mobiles.

Eligibility may depend on factors including:

  • Product category
  • Product condition
  • Warranty terms
  • Manufacturer policies
  • Reason for return
  • Time period from delivery
  • Availability of replacement stock

Products may be required to be returned with original packaging, accessories, manuals, invoices, and other items supplied with the product.

Certain products may not be eligible for return or replacement except where required under applicable law.

  1. WARRANTY

Products sold by EMTEL Mobiles may be covered by manufacturer warranty, seller warranty, or both, depending on the product.

Warranty terms, duration, exclusions, and service procedures may vary by manufacturer and product.

Customers may be required to contact the manufacturer or an authorized service centre for warranty claims.

EMTEL Mobiles does not guarantee that every product will carry the same warranty terms.

  1. INSTALLATION AND AFTER-SALES SERVICE

Certain appliances and electronic products may require professional installation.

Where applicable, installation may be provided by EMTEL Mobiles, the manufacturer, or an authorized service provider.

Installation charges, if any, may be applicable separately.

Customers must follow the manufacturer’s installation, usage, maintenance, and safety instructions.

  1. USER ACCOUNT

If the website allows users to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Provide accurate information.
  • Keep your password confidential.
  • Notify us of unauthorized account access.
  • Log out of your account after use.

EMTEL Mobiles will not be responsible for losses resulting from unauthorized use of your account where you have failed to protect your credentials.

  1. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with website functionality or security.
  • Upload malicious software or harmful code.
  • Copy, reproduce, or distribute website content without authorization.
  • Use automated systems to scrape or collect website data without permission.
  • Misrepresent your identity or provide false information.

We reserve the right to suspend or restrict access to users who violate these Terms & Conditions.

  1. INTELLECTUAL PROPERTY

All content available on the website, including:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Designs
  • Text
  • Videos
  • Website layout
  • Software
  • Other materials

is owned by or licensed to EMTEL Mobiles or the respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit website content without prior written permission.

Product names, trademarks, logos, and brand names displayed on the website belong to their respective owners.

  1. THIRD-PARTY LINKS AND SERVICES

The website may contain links to third-party websites, payment providers, manufacturers, service centres, or other external services.

EMTEL Mobiles is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

  1. PROMOTIONS AND OFFERS

From time to time, EMTEL Mobiles may offer discounts, promotional campaigns, coupons, cashback, exchange offers, EMI schemes, or other promotional benefits.

Promotional offers may be subject to separate terms and conditions, eligibility requirements, validity periods, product restrictions, and availability.

EMTEL Mobiles reserves the right to modify, suspend, or withdraw promotional offers without prior notice, subject to applicable law.

  1. LIMITATION OF LIABILITY

To the extent permitted by applicable law, EMTEL Mobiles shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions shall exclude or limit any liability that cannot be excluded or limited under applicable law.

  1. FORCE MAJEURE

EMTEL Mobiles shall not be responsible for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, fire, floods, strikes, transportation disruptions, government restrictions, technical failures, pandemics, or other unforeseen events.

  1. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

  1. CHANGES TO THESE TERMS

EMTEL Mobiles reserves the right to update or modify these Terms & Conditions from time to time.

Changes will be effective once posted on the website. The updated “Last Updated” date will indicate when the terms were most recently revised.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.

  1. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of EMTEL Mobiles’ registered/business office.

  1. CONTACT US

If you have any questions regarding these Terms & Conditions, products, orders, returns, or services, please contact us:

EMTEL Mobiles
Address: [Insert Business Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Website: [Insert Website URL]

By accessing or using the EMTEL Mobiles website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.